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Coaching & Counseling - Performance Management

  • 12/02/2022
  • 2:00 PM - 3:07 PM
  • Webinar-ACPEN


Registration is closed
The tools for managing performance and addressing misconduct are not identical. The failure to point this out to leaders has often resulted in the use of the wrong tool. Reinforcing good performance and securing improvements in performance requires skill in coaching employees, making effective requests, and providing effective feedback This course provides practical knowledge and scripts for setting, communicating, and enforcing performance expectations, such that personal and employer liability is avoided.

          Learning Objectives: 

          • How to earn trust, set clear standards, and inspire employees to meet the standards
          • How and when to alert an employee to poor performance.
          • How and when to use an interim, issue-specific performance appraisal. 
          Key Topics:
          • Setting and resetting performance expectations.
          • On-the-spot counseling.
          • Addressing erratic performance.
          • Drafting and presenting performance appraisals.
                                                                                                                Designed for: Managers and supervisors at all levels

                                                                                                                Level: Intermediate

                                                                                                                Instructor: Mike Mirarchi

                                                                                                                Developer: Michael J. Mirarchi, Mirarchi Management Group, TX

                                                                                                                CPE Credits: 1

                                                                                                                Area(s) of Study: Personnel/Human Resources - Non-technical

                                                                                                                Prerequisite: None

                                                                                                                Visit Us:

                                                                                                                3100 South Columbia Road
                                                                                                                Suite 500
                                                                                                                Grand Forks, ND 58201

                                                                                                                Contact Us: 

                                                                                                                 (701) 775-7111
                                                                                                                or (877) 637-2727

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